Welcome to our collection of classic artistry, where tradition meets timeless elegance! Discover the rich history and meticulous craftsmanship of our Hand-Knotted Pictorial Rug. Woven with dedication, this piece is designed to be a stunning centerpiece and a durable work of art.

Color: Deep Burgundy/Brown field with Multicolor details including gold, cream, green, and deep red. The colors are rich and saturated, typical of natural or high-quality dyes.

Construction: Meticulously hand-knotted by skilled artisans, this rug boasts a complex pictorial design featuring hunters on horseback, various wild animals (such as deer, leopards, and an elephant), and stylized trees and foliage. This technique ensures a unique, durable, and heirloom-quality piece.

Fabric: Likely made from fine wool for the pile, traditionally with a cotton foundation. Wool is naturally resilient, stain-resistant, and maintains its beauty over decades, offering a luxurious feel.

Pile Height: Low to Medium Pile (estimated at 6mm to 10mm). The pile is dense and firm, reflecting the high knot count required for such intricate detail. It offers a substantial feel underfoot while being suitable for high-traffic areas.

Backing: The backing is the natural woven foundation of the rug itself (cotton or wool), not a separate attached material. This allows the rug to lie flat and indicates its genuine hand-made quality. For safety on hard floors, we recommend using a separate high-quality, non-slip rug pad (pad not included).

We value your satisfaction and want to ensure you have a positive experience with your purchase from our store. Our exchange policy aims to address any issues that may arise, and we appreciate your cooperation in adhering to the following guidelines:

If you wish to exchange a product, please contact our customer support team via WhatsApp +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) (Mon-Fri 10:00 AM to 04:00 PM) within three days of receiving your order. Provide your order number and a clear explanation of the reason for the exchange with Images & Videos. Orders exchange duration will be 6-8 weeks after approval, for orders from the UAE.

Exchanges will be considered in the following cases:

1. Wrong Order: If you received an incorrect item, we will gladly exchange it for the correct product at no additional cost to you.
2. Quality Defect: In the event that the product you received has a manufacturing defect, we will arrange for an exchange.

We encourage you to carefully evaluate your purchase before finalizing it, as we do not offer exchanges for reasons other than those mentioned above. We strive to provide detailed product descriptions and images to help you make an informed decision, but please note that Colors may vary due to lighting and monitor settings. Contact us via WhatsApp +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) (Mon-Fri 10:00 AM to 04:00 PM) for any questions or concerns.

Please note that our exchange policy does not apply to used items, offers, sale, or discounted products. Additionally, refunds are not available once a purchase has been made. If your product arrives damaged or defective due to shipping, please notify us immediately. We will cover the shipping cost for the exchange in such cases. We reserve the right to refuse any exchange request that does not meet the conditions specified in our policy or falls outside the stated reasons.

Should you have any questions or concerns regarding our exchange policy, please do not hesitate to reach out to our customer support team. We are here to assist you and provide further clarification.

We appreciate your understanding and cooperation in adhering to our exchange policy. Our goal is to deliver the highest quality products and provide excellent customer service. If you require any further assistance or have additional inquiries, feel free to ask.

Conditions for Exchange and Return:

• The product must be in its original condition and packaging.
• The exchange or return request must be made within 3 days of the delivery date with image(s) or video(s) of Product(s).
• The shipping cost for the exchange or return will be at the customer's expense, except in cases where the product is defective or damaged during shipping.

Exchange Process:

• Contact us via WhatsApp +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) (Mon-Fri 10:00 AM to 04:00 PM) to initiate the exchange process.
• Provide your order number and the reason for the exchange with image(s) or video(s) of Product(s).
• We will confirm the exchange request and provide instructions for shipping the product back to us.
• Once we receive the product and verify that it is in its original condition, we will ship the new product to you.

Return Process:

• Contact us via WhatsApp +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) (Mon-Fri 10:00 AM to 04:00 PM) to initiate the return process.
• Provide your order number and the reason for the return with image(s) or video(s) of Product(s).
• We will confirm the return request and provide instructions for shipping the product back to us.
• Once we receive the product and verify that it is in its original condition, we will issue a refund to the original payment method used for the purchase.
• Please note that we reserve the right to refuse any exchange or return request that does not meet the above conditions.

Nayyer Industries may modify policies without prior notice, in order to provide improved services to our valued customers

If you have any questions or concerns about our exchange and return policy, please don’t hesitate to contact us via our Email (carpetsnayyer@gmail.com) or WhatsApp +92 321 9400587 (Pakistan) or +971 56 721 5732 (UAE) (Mon-Fri 10:00 AM to 04:00 PM).